References > Troubleshooting > Troubleshooting Hardware Health > Troubleshooting ESX Hardware Monitoring

Troubleshoot ESX hardware monitoring

The following error messages are associated with ESX hardware monitoring. Included are possible causes and solutions.

Enable to connect to a remote server

Error message: Unable to connect to remote server.

Resolution

  • Ensure CIM is enabled on the ESX server.
  • Ensure port 5989 is opened on the firewall.

Enable to establish sessions

Error message: The ESX server returns the message "Unable to establish session with all provided credentials."

Resolution

  • Verify the VMware credentials in the VIM are correct.
  • Verify the account belongs to the root user group.