Solutions > Service Control Manager

Service Control Manager

The Service Control Manager (SCM) is similar to the Real Time Process Explorer, except with the SCM you manage the services of monitored Windows nodes instead of processes. The advantage of the SCM is that you no longer need to physically, or remotely, log in to a Windows computer to view and control its services. Information for running and stopped services is displayed directly through SAM using the Service Control Manager.

Services viewed in the Service Control Manager are polled every 25 seconds using WMI.

If the tool is located in the Management resource of the Node details page, you may need to add access to the user account.

The Service Control Manager (SCM) shows all the services that are on the monitored computer. Hovering the mouse over the row of any service will give you detailed information about that service.

Enable the Service Control Manager

To enable the tool:

  1. In the Orion Web Console, click Settings > All Settings > Manage Accounts.
  2. Locate the account and click Edit.
  3. Expand the Server & Application Monitor Settings section.
  4. For the Service Control Manager option, select Yes.
  5. Save changes to the account.

Access the Service Control Monitor

You can access the Service Control Manager (SCM) through node details pages. Click the option to open and manage the SCM. If the option does not display, check your Orion Web Console account permissions.

  • You may need to log in with an administrator account to perform this action.
  • Pop-ups must be enabled in your browser to view the Service Control Manager.

The Service Control Manager button is not available on the Node Details page if the Top 10 resources are hidden.

  1. On the Web Console, click My Dashboards > Home.
  2. In the All Nodes group, click a node.
  3. On the Node Details page, locate the Management resource. This resource includes a number of tools and options.
  4. Click Service Control Manager.

  5. The SCM opens in a new window with services sorted alphabetically.

Start and stop a service

Services monitored by SAM are indicated by the application icon and name of the assigned application. Services that are not monitored by SAM are indicated by the [+] symbol, followed by the words, Start monitoring this service.

  1. Click the row of a service to select it.
  2. At the top of the window, select Stop Service, Start Service, or Restart service.

Monitor a service with SAM

  1. Click Start monitoring this service in the row of the service to monitor.
  2. The Edit Properties section of the Component Monitor wizard opens. Begin customizing the selected component monitor.

The table below shows the default settings for the Service Control Manager:

By default, all available columns are shown.

Action Description Default Setting

Service Job Life Time

This is used to specify how long the information for a service exists.

3 min

Service Poll Interval

This is used to specify the refresh frequency of the information reported by the service.

25 sec

Service Action Job Timeout

This reports the timeout for a service.

3 min