References > Template Reference > MAPI Round Trip Email

MAPI Round Trip Email

This template simulates an email round trip to test the ability of your SMTP server to receive and distribute email, and the ability of your users to retrieve messages from MAPI-enabled email clients.

MAPI Profiles created manually or automatically are created in the context of the user whose credentials have been defined as part of the component monitor.

For example: If you have assigned the "John Doe" credentials to this MAPI User Experience Monitor, then John Doe must be able to log in locally to the SAM server so a MAPI profile can be created.


MAPI access to a Microsoft Exchange server. MAPI Client and CDO Objects installed on the SAM server.


Windows credential valid on both the SAM server and the Microsoft Exchange server.

You cannot monitor POP3-based Google Gmail accounts with this template. Use the template instead.

Monitored Components

For details on monitors, see SAM Component Monitor Types.

MAPI User Experience Monitor

This component monitor sends an email from your SMTP mail server to your Microsoft Exchange Server Mailbox and measures the time it takes to complete the trip. You can use this component monitor to monitor the performance of Outlook. This response time is measured in milliseconds.

The Exchange Server computer uses port 135 for client connections to the RPC endpoint mapper service. After a client connects to a socket, the Exchange Server computer allocates the client two random ports to use to communicate with the directory and the information store.

It is recommended that you log into the SAM server console locally as the user whose credentials you have assigned to the MAPI User Experience Monitor. From here, use MFCMapi.exe ( to verify the profile defined in the monitor actually exists. If it does not, you can either manually create the MAPI profile under this users context, or delete all existing MAPI profiles and MAPI UX monitors and recreate the monitor, which should then automatically create the profile.