For upgrade information, use the SAM upgrade guide. For environments with multiple SolarWinds modules, use the Multiple Product Upgrade Guide. Learn how to upgrade like the geeks with preparation lists, gotchas and need to know information, changed requirements, instruction checklists, and troubleshooting.
The SolarWinds Migration Guide includes preparation, checklists, instructions, and troubleshooting for migrations.
- Migrating products to a new server with the same IP and hostname
- Migrating products to a new server with a new IP and hostname
- Migrating the Orion SQL database
If you experience issues and are not on the latest product versions, we recommend completing a full upgrade. Use the Product Upgrade Advisor to create the upgrade path. Many of these updates solve issues you may experience part way through your upgrade.
Check the SolarWinds Success Center for troubleshooting information. We recommend searching the name of the product, the version number, any error codes or messages displayed, and the general issue you found.
If an issue occurs you need additional help with, contact Support. We recommend gathering logs and diagnostics, a screenshot of the issue, and any error codes you receive. Attach and add this information to your ticket. You may also want to gather additional diagnostics on your additional pollers and web servers.