Due to moving servers, installing a fresh copy, or other reasons, you may need to uninstall SAM from your environment. To remove SAM from a server, remove the product through the Windows Control Panel. Repeat these instructions on all servers including Additional Polling Engines, Additional Web Server, and HA pairs.
Uninstalling products may require uninstalling files and editing registries. For technical assistance, contact Support.
Prior to uninstalling, SolarWinds recommends the following preparation:
|Backup the existing database||
To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.
If you have your database on a VM, create a snapshot or copy of your VM.
If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.
Use one of the following links to download the installation:
|Backup product folders||Create copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, you may have custom code or Report Writer reports to save.|
To remove SAM from a server, complete the following steps:
|1. Remove product licenses||
|2. Uninstall SolarWinds products||
|3. Delete or rename SolarWinds folders||
Delete files from the following locations to fully clear all files. If you installed to a different domain, look on that location instead of C:\.
|4. Remove specific Registry keys||
Important: These steps affect your Registry settings. For assistance, contact Support.
|5. Restart and reinstall||Restart the server. To install SAM 6.5 or later, use the SolarWinds Orion Installer. To install SAM 6.4 or earlier, see the SAM Installation Guide.|
For further information and assistance uninstalling your product, contact Support.