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Troubleshooting slow Internet connectivity with Orion Global Search

This feature is Technical Preview. Any functionality in this feature may be subject to change upon official release. This feature is not fully supported at this time and should be used carefully.

If an end user notifies you that the connection to the Internet is really slow, you can search for items related to this user with Orion Global Search to address this issue.

You need to find any occurrence of the user's computer in any of your log files, such as SNMP syslog and traps.

You also need to find out the relationship of the end user log entry occurrences to your network monitoring system (NPM) and to network devices, such as routers and switches and whether they were impacted at the time of the incident on the network.

As a result, you expect to find the cause of the issue either in a log file, or deduce what the cause is from the correlation of log messages for the particular end user and historical data provided by NPM, such as router availability status, port utilization, latency, packet loss, restart of a device, flapping routes, and so on.

Once you identify what caused the issue, you can take measures to resolve it.

To troubleshoot poor Internet connectivity with Orion Global Search:

  1. Log into the Orion Web Console.
  2. Enter the user's computer name or IP address into the Orion Global Search field and click Search.
  3. The Global Search Results view will display any occurrence of the computer in your Syslogs, traps, and in NPM in chronological order.
  4. If necessary, adjust the default time period to cover the time the user is complaining about. Select the appropriate time period in the drop-down list above, or click the From and To links to specify the time in more detail.
  5. Review the log and NPM data together and try to find a dependency between them to identify the cause of the issue.