Administer > Monitor your network > Create custom monitors > Why is Orion unable to connect to thwack?

Why can't I connect to THWACK?

Your Orion server must be able to open internet connections to connect to THWACK. If the connection is blocked by a firewall or a proxy the list of shared pollers cannot be retrieved from THWACK, and any operation that relies on communication with THWACK, such as the upload or download of a poller will fail.

Check your firewall and proxy settings to make sure that your Orion server can connect to the internet.