SolarWinds Web Help Desk (WHD) v12.1.0 provides new functionality and improves on previous WHD versions. These release notes explain the new features, performance improvements, and fixed and open issues.
New features and improvements in this release include:
Note:Chrome v32 and Mozilla v26 are the latest versions of those browsers tested with 12.1.0. Because Google and Mozilla release new versions of their browsers so often, testing WHD on the very latest browser is not always possible. It is likely, however, that v12.1.0 will work with Chrome and Firefox releases newer than those it has been tested on.
|Feature request to de-escalate tickets||445078, 401297, 443585, 445796, 478832|
|Ability to hide billing rate from Techs|
|New note popup truncates when using zoom feature in browser||401811, 403997, 409344, 417583|
|Hosted bug: links to details for undeliverable e-mail do not include hosted account ID|
|For hosted accounts, email links to tickets do not work when not using FF|
|Unable to edit asset information||434286|
|Missing note and wrong status in Approval e-mail||439437, 523059|
|Fonts too small in emails from the WHD||460297, 431441|
|Billing rates shows hourly rate - hide taxes||444423|
|Feature request - API create and search locations||463252|
|Action rule error - insert null value||517183, 459676, 514903, 520173|
|WHD Discovery Engine (WMI) ignores XP machines||472780|
|IllegalStateException thrown while creating new ticket||475857, 518225, 511161, 513107, 498993, 494189|
|"Time Period" ticket custom fields cause error when used as action-rule criteria||480451|
|WHD cannot set location on imported clients.|
|Locations are not being filtered by Company, while creating new Ticket as Client||478285, 479576|
|Login with iOS app spawns error||456559|
|Automated Asset Entry - Asset API||488387|
|Adding a disclaimer to an approval process||498003|
|FAQ to get focus when content changes.||460297, 431441|
|Visibility of "Categories" in the FAQ search-entry-dialog is not controlled.||499197|
|Backup external database||497570, 504605, 550905|
|Ticket shows it is being edited when it is not.||542131, 499704, 540584|
|Client Admin permission settings for accepting/rejecting resolved tickets is inverted.||501827|
|Can I assign a ticket to a Tech using Email?||468482, 467860|
|Critical - location import will not sync.||495324|
|Unable to upgrade to WHD version 12.||509494|
|Mobile iOS app fixes||394451, 483900, 465968, 459367, 531117|
|Detect merged ticket loops runtime.|
|Include custom fields as qualifiers while searching for tickets via REST API.||506756|
|Upgraded to Casper 9 and now running into issue when syncing.||514794|
|FAQ search works differently for users than it does for technicians.||514794|
|Bulk Action Update says it was success, but no changes have been made.||524795, 520559, 519898, 518322|
|Reservation search by asset number error||512694|
|Infinite loop occurring when updating merged tickets; email gets stuck.||475857, 518225, 511161, 513107, 498993, 494189|
These release notes are for WHD v12.1.0. Release notes for previous WHD versions include the following:
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