Welcome to the Customer Portal
The Customer Portal is for SolarWinds customers that have already purchased software licenses.
Within the Customer Portal, you may:
- Download licensed versions of SolarWinds products
- Download unsupported and beta versions of products
- Generate software license keys
- Purchase upgrades or subscriptions
- Renew maintenance agreements
Log Into the Customer Portal (Note: browser cookies are required)
Please enable cookies in your browser to start using Customer Portal!
If you have not already purchased a license, then please Click Here.
Special Note to ipMonitor Customers: Please log in using your new SolarWinds customer ID and password. The customer ID will begin with the letters 'SW' and is followed by a sequence of digits. If you cannot find your SolarWinds account information, please contact our customer service team.
For further assistance, customers with maintenance please contact our Customer Service team.
Microsoft Internet Explorer (IE)
To enable cookies in IE 7:
- Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
- Double-click the Internet Options icon.
- Click the Privacy tab.
- Click the Advanced button.
- Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
- Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
- Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
- In the Internet Options window, click OK to exit.
To enable cookies in IE 6:
- Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
- Click the Advanced button.
- Select the option 'Override Automatic Cookie Handling.'
- Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
- Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
- In the Internet Options window, click OK to exit.
Mozilla Firefox
To enable cookies in Mozilla Firefox 2.x (PC):
- Click Tools > Options.
- Click Privacy in the top panel.
- Select the checkbox labeled 'Accept cookies from sites.'
- Click OK.
To enable cookies in Mozilla Firefox 1.x (PC):
- Click Tools > Options.
- Click Privacy in the top panel.
- Click the Cookies tab.
- Select the checkbox labeled 'Allow sites to set cookies.'
- Click OK.
To enable cookies in Mozilla Firefox (Mac):
- Go to the Firefox drop-down menu.
- Select Preferences.
- Click Privacy.
- Under Cookies, select the option 'Allow sites to set Cookies.'
