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SOLARWINDS LAUNCHES SOLARWINDS WEB HELP DESK ADDING IT-FOCUSED HELP DESK SOFTWARE TO THE COMPANY'S IT MANAGEMENT PORTFOLIO

New product addresses the need for an easy-to-use, affordable help desk solution designed specifically for IT pros

AUSTIN, Texas – July 25, 2012 SolarWinds® (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that it is launching a new product, SolarWinds Web Help Desk, which adds Web-based IT Help Desk software to its growing portfolio of IT Management products. The new SolarWinds Web Help Desk has all of the power and features that IT pros need, and will be priced starting under $500, making it one of the most affordable IT Help Desk solutions available.

"SolarWinds Web Help Desk will serve a critical need for IT professionals tasked with managing their companies' IT services. There are very few products in this market that offer our unique value proposition: designed specifically for IT teams, with a rich and powerful feature set, great user experience, and a price far below that of the competition," said Kevin Thompson, SolarWinds' President and CEO. "The addition of web-based help desk software to our product portfolio is a response to the needs of the IT community and consistent with our strategy to expand the number of problems we solve for IT Pros."

IT managers recognize that help desk software is an essential component of running an effective IT organization. SolarWinds Web Help Desk is a cross-platform, web-based solution that allows IT professionals to remove complexity from their IT service processes and to improve service to their end-users through practical, flexible tools. The product delivers highly customizable ticketing, change management, asset management, and knowledge base functionality. By automating and simplifying complex tasks, Web Help Desk helps IT teams overcome the everyday challenges of managing IT operations and supporting virtually unlimited numbers of end-users.

Web Help Desk makes both first time and enterprise-level automation simple and reduces complexity for help desk management, IT service management, IT asset management, inventory and desktop management, compliance management, and knowledge management.

SolarWinds Web Help Desk highlights:

  • Easily perform help desk ticketing support and management operations from a single, centralized web-console, purpose-built for IT processes and organizations
  • Automate change management operations with powerful and customizable change management functionality
  • Simplify asset management for both hardware and software assets through a centralized IT Asset Repository
  • Leverage the extensive KnowledgeBase Engine for capturing and sharing ITSM best practices and solutions

Pricing and Availability

Unlike other help desk solutions, SolarWinds Web Help Desk is designed just for IT professionals and priced to make it accessible to nearly any size organization. SolarWinds Web Help Desk is available now and pricing starts at $495, with the first year of maintenance included. For more information, visit the SolarWinds website or call 866.530.8100.

About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds and SolarWinds.com are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

    

CONTACTS:

 

Investors:Media:

Dave Hafner                                                                                            Tiffany Nels

Phone: 512.682.9867                                                                              Phone: 512.682.9545

ir@solarwinds.com                                                                                                pr@solarwinds.com