Acknowledging Advanced Alerts in the Web Console

Orion NPM allows you to acknowledge both basic and advanced alerts using either the System Manager or the Orion Web Console. Acknowledging alerts eliminates lost time incurred when multiple users attempt to resolve the same issue or an issue has already been resolved. For information on acknowledging alerts in System Manager, see “Acknowledging Advanced Alerts in System Manager”.

To acknowledge advanced alerts using the Orion Web Console:

1. Log in to the Orion Web Console using an account that has been granted alert acknowledgement privileges.

Note: For more information about access privileges for Orion Web Console users, see “User Account Access Settings”.

2. Click Alerts on the Views toolbar.

3. If you want to limit the list of alerts to only those dealing with a single device, select the specific device from the Network Object list.

Note: This option is only available if Orion NPM has fired alerts on multiple network devices.

4. If you want to limit the list of alerts to only those dealing with a single type of device, select the device type from the Type of Device list.

Note: This option is only available if Orion NPM is monitoring multiple types of network devices.

5. If you want to limit the list of alerts to only those of a single type, select the specific alert type from the Alert Name list.

Note: This option is only available when multiple types of Orion NPM alerts have been triggered.

6. Confirm the number of alerts displayed in the Show Alerts field.

7. If you want acknowledged alerts to remain in the Alerts view, even after they have been acknowledged, check Show Acknowledged Alerts.

8. Click Refresh to update the alerts list with your new settings.

9. Check Acknowledged next to the alerts you want to acknowledge.

10. Click Acknowledge Alerts.

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